Privacy Policy

Last updated: Friday, January 5, 2024

CENTURY 21 Canada Limited Partnership and our affiliate and/or subsidiary companies (such as Charlwood Pacific Group Ltd., CENTUM Financial Group Inc., CENTUM Financial Services LP, CENTURY 21 Canada Inc., CENTURY 21 Real Estate Services Ltd., Real Property Management Metro LP, Uniglobe Travel International LP, Charlwood Pacific Group Ltd. (collectively “CPG”, “we”, “our”, or “us”) are committed to privacy and to transparency in our information practices. This Privacy Policy (“Policy”) is intended to explain how we handle personal information that you provide to us when you acquire or products and services, when you visit any of our websites (the “Site”) or otherwise interact with us (the “Services”).
By voluntarily providing us with your personal information through the use of the Services, you are consenting to the collection, use, transfer, storage, processing and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, please do not use this Site and/or provide us with any of your personal information.
This Policy is provided in layered format for ease of access. Click on the table of contents to jump to a specific section

INFORMATION THAT WE COLLECT
NOTICE AND CONSENT
HOW WE MAY USE AND/OR DISCLOSE YOUR PERSONAL INFORMATION
ACCURACY, ACCESS, CORRECTION AND WITHDRAWAL OF PERSONAL INFORMATION
COOKIES AND LOG DATA
INFORMATION SECURITY/STORAGE INFORMATION
DATA RETENTION
PERSONAL INFORMATION USED BY THIRD PARTY WEBSITES
INTERNATIONAL DATA TRANSFERS
AGE OF MAJORITY
CHANGES TO THIS PRIVACY POLICY
CONTACT US

1. INFORMATION THAT WE COLLECT

For the purposes of this Policy, “personal information” means any information about an identifiable individual.

We may collect or obtain the following types of information:

Information we collect directly

Information provided to us when you create an account, or fill in one of our personal information forms, “Contact Us” or “More Information” forms or any other forms with the same effect. This information may include your name, phone number, email address and any other information you choose to provide to us.
Information provided to us using real estate searches and/or preferences and other information related to purchasing, leasing, and/or renting real estate.
Information you provide to us as part of your mortgage application, information about your financial situation and any other information required as part of your application.
Information provided to us as part of a franchise or realtor application, including your name, contact information, education and work history, CV and any other information you chose to provide us at this time.

Information we collect from third parties

Information from social media or any other internet linked accounts related to our Services or any services provided by any CENTURY 21 franchisees, brokerages, independent agents, associates, and/or affiliates (collectively the “C21 Parties” and individually, a “C21 Party”.
Information provided by C21 Parties (we may receive personal information about you and your property if you provide a C21 Party with information, including your name, property address, listing information).
Public Records available through public databases such as property ownership and tax records maintained through government agencies generally accessible to the public.

General usage data

When you use our Site, we may also collect your Internet Protocol address, information about the date, time and duration of your visit and features you use on our Site.

Cookies, Log Data and Google Analytics

When you use our Services, we collect certain information about your activity, as described below under “Cookies and Log Data”.

2. NOTICE AND CONSENT

We generally obtain consent from individuals regarding the purpose for the collection, use, disclosure or transfer of personal information before, or at any time that we collect the personal information, except as required or otherwise permitted by law.
Except in limited circumstances, the consent of an individual may be withdrawn at any time by providing us with reasonable notice. You may withdraw your consent for the collection, use and disclosure of your personal information by contacting our Privacy Officer at privacy@century21.ca Please be advised that the withdrawal of consent may restrict our ability to provide our Services.

3. HOW WE MAY USE AND/OR DISCLOSE YOUR PERSONAL INFORMATION

We may collect, use and/or disclose certain information that you voluntarily give us directly or permit others to give us.
We may use your personal information for the following purposes:

To provide, maintain and improve our Services;
To create, process and maintain your account and to provide you with notices about changes to our Services,
To communicate with you about topics that may be of interest to you and to answer your questions when you communicate with us directly;
We may provide personal information you provide to us to C21 Parties for the purpose of providing services as noted in this Site. For example, should you request to contact a property manager or property listing in an area of your interest, we will deliver your contact information or any information you may provide to C21 Parties of that designated area.
Please note that this policy does not apply to personal information provided directly by you to any C21 Party.
To third party service providers we use to support our operations such as analytics that assist us with improving our Services, data processing and storage, document retention, social media, financial services and/or communications. We authorize service providers to use or disclose this information only as necessary to perform services on our behalf;
We may use your personal information to contact you with newsletters, marketing, or promotional materials and other information that would be applicable to our business and/or services. Should you wish to withdraw your consent from this communication, please follow directions to “unsubscribe” or to remove your information from our contact list;
In the event of a real or potential merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of our assets, in which personal information about our users is among the assets transferred;
If required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal processes, to protect our rights and as permitted or required by law; and
For any other purposes disclosed by us when you provide the information.

4. ACCURACY, ACCESS, CORRECTION AND WITHDRAWAL OF PERSONAL INFORMATION

We rely on you to keep us informed if your personal information has changed.

You may request to modify, correct or access the personal information that we hold about you by contacting us via the mailing address listed below or via email (to privacy@century21.ca)

You can withdraw your consent at any time to our collection, use, and disclosure of your personal information, subject to legal and contractual obligations and reasonable notice to us. Upon withdrawal of your consent, we may no longer be able to provide you with the Services and/or communicate with you.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.

5. COOKIES AND LOG DATA

We collect cookies and log data as part of your interaction with our Site. In addition, we may use third party services such as Google Analytics that collect, monitor, and analyze the data provided.

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. We use “cookies” to collect information and you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Refusal to accept cookies may exempt you from using any services as provided by our Site.

Log data are information your browser sends whenever you visit our Site. Log data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and the time spent on those pages and other statistics.

Most web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete some of them. You may also be able to manage other tracking technologies in the same way. In some cases, tracking tools used by third-party service providers can be disabled.

Find out how to manage cookies on popular browsers:

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). We use the information processed on our behalf by Google to help us evaluate how users interact with our Services, to compile reports on activity on our Services, and to determine areas where we can improve our Services. Google Analytics uses cookies to help the website analyze how users use the site. You can opt-out of Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on. For more information on Google Analytics’ processing of Personal Information, please see “How Google uses data when you use our partners’ sites or apps.”

6. INFORMATION SECURITY/STORAGE INFORMATION

We take reasonable steps, using technical, administrative and physical measures to protect personal information in our care. The data that we collect is encrypted and stored in servers that only authorized personnel have access to on a need-to-know basis.

However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. While we strive to use reasonable precautions to protect personal information in our care, we cannot guarantee its absolute security.

7. DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymized information for any legitimate operational purpose without further notice to you.

8. PERSONAL INFORMATION USED BY THIRD PARTY WEBSITES

From time to time, we may include links to third party websites which are not controlled or maintained by us. We are not responsible for personal information submitted by you to third party websites or the personal information collected by third party websites. You should review the privacy policies of third party websites or contact the third party website’s operator if you have questions or concerns.

9. INTERNATIONAL DATA TRANSFERS

We may transfer your personal information to third parties who provide services to us (for example data storage providers) including those who are situated outside of the jurisdiction where you reside. This means that we may transfer personal information that we maintain about you to recipients in other provinces or countries other than where the information was originally collected. The data protection and privacy laws in those jurisdictions may offer a lower level of protection than the data protection and privacy laws of your jurisdiction. By using our Services, you acknowledge that such transfers of information outside of your jurisdiction of residency may occur.

10. AGE OF MAJORITY

The Site and Services are not intended for individuals under the age of 14. If we learn we have collected or received personal information from a minor without verification of parental consent, we will delete such personal information. If you believe we might have any information from or about a minor, please contact us as set forth below.

11. CHANGES TO THIS PRIVACY POLICY

We may change this Policy from time to time in our sole discretion, so please be sure to check back periodically. You can tell if this Policy has been updated by checking the last updated date which appears at the top of this page. We may, but are not obligated, to provide you with notice in case of any material changes made to this Policy. You should not continue using our Services if you do not agree with the version of this Policy in effect at that time. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.

12. CONTACT US

Should you have any questions about this Policy or any matter relating herein, please contact our Privacy Officer (Martin Charlwood, President & COO) at:

By email: privacy@century21.ca

By mail: Suite 500 – 1285 West Pender Street, Vancouver BC, V6E 4B1